Tutor Quests™

Owned and Operated by You Edu. Ltd

Business Registration Number: 77069584 (Hong Kong)

Effective Date: 08/07/2026

1. Introduction

Tutor Quests™ ("Tutor Quests", "we", "our", "us") is owned and operated by You Edu. Ltd, a business registered in Hong Kong under Business Registration Number 77069584.

We are committed to protecting the privacy and security of our users and complying with applicable privacy and data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use Tutor Quests™, our website, applications, educational materials, subscriptions, and related services.

By accessing or using Tutor Quests™, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Visitors to the Tutor Quests™ website.
• Parents and guardians.
• Child users aged 4–14.
• Subscribers and account holders.
• Customers purchasing products or memberships.
• Individuals contacting us.
• Schools, tutoring centres, and organisations (where authorised).

3. Children's Privacy

Tutor Quests™ is intended for educational use by children aged 4–14 years.

Children should access Tutor Quests™ only under the supervision of a parent, guardian, teacher, or responsible adult.

We do not knowingly collect more personal information from a child than is reasonably necessary to provide our services.

Parents and guardians are responsible for:

• Supervising children's use of the platform.
• Providing any necessary consents.
• Ensuring information submitted is accurate.
• Monitoring communications with Tutor Quests™.

If a parent or guardian believes a child has provided personal information without appropriate consent, they may contact us and request deletion or correction of that information.

4. Information We Collect

We may collect information directly from users, automatically through our website, or from authorised third-party providers.

Personal Information

This may include:

• Full name
• Parent or guardian name
• Email address
• Telephone number
• Billing address
• Country or region
• Payment details
• Account login information
• Subscription details
• Communication preferences

Child Information

Where provided by a parent or authorised adult:

• Child's first name
• School year or grade level
• Learning preferences
• Progress data
• Assessment results
• Educational usage information

We encourage users not to provide unnecessary sensitive personal information.

5. Information Collected Automatically

When users access our website or services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Session information
• Website usage statistics
• Cookies and tracking technologies
• Login activity

This information helps us improve and secure our services.

6. How We Use Personal Information

We may use personal information to:

• Create and manage accounts.
• Process purchases and subscriptions.
• Provide educational materials.
• Deliver customer support.
• Respond to enquiries.
• Monitor platform usage.
• Improve products and services.
• Analyse performance and engagement.
• Prevent fraud and misuse.
• Enforce our Terms and Conditions.
• Comply with legal obligations.
• Send communications and updates.

7. Marketing Communications

By registering an account, subscribing, purchasing products, downloading resources, entering competitions, or contacting Tutor Quests™, users consent to receiving:

• Newsletters
• Educational updates
• Learning tips
• Product announcements
• Promotional offers
• Service communications
• Surveys and feedback requests

Users may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in emails;
• Updating account preferences; or
• Contacting us directly.

Users may still receive essential service-related communications after opting out.

8. Legal Basis for Processing

We process personal information where necessary to:

• Perform our contractual obligations.
• Provide requested services.
• Meet legal requirements.
• Protect legitimate business interests.
• Obtain consent from users where required.

9. Payment Processing

Payments may be processed through third-party payment providers.

Tutor Quests™ does not normally store complete payment card information on its own servers.

Users acknowledge that payment providers may collect and process payment information under their own privacy policies and security standards.

10. Cookies and Tracking Technologies

Tutor Quests™ uses cookies and similar technologies to:

• Recognise returning users.
• Maintain login sessions.
• Remember user preferences.
• Improve website functionality.
• Monitor website performance.
• Analyse user interactions.
• Support marketing activities.

Users can control cookie settings through their browser preferences.

Disabling cookies may affect certain features and functionality.

11. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

Service Providers

Including:

• Website hosting providers
• Cloud storage providers
• Email service providers
• Payment processors
• Analytics providers
• Technical support providers

Legal Requirements

Where disclosure is required:

• By law;
• By court order;
• By regulatory authorities;
• To protect legal rights;
• To investigate fraud or misuse.

Business Transfers

If Tutor Quests™ or You Edu. Ltd undergoes:

• A merger;
• Acquisition;
• Sale of assets;
• Corporate restructuring;

personal information may be transferred as part of the transaction.

12. International Data Transfers

Tutor Quests™ may use service providers located in various jurisdictions.

Personal information may therefore be processed or stored outside Hong Kong.

Where such transfers occur, we will take reasonable steps to ensure adequate protections are in place.

13. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no online system can be guaranteed to be completely secure.

Users acknowledge and accept the inherent risks associated with transmitting information over the internet.

14. Account Security

Users are responsible for:

• Maintaining password confidentiality.
• Securing devices used to access Tutor Quests™.
• Not sharing account credentials.
• Promptly notifying Tutor Quests™ of suspected unauthorised access.

15. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services.
• Maintain accounts.
• Fulfil contractual obligations.
• Resolve disputes.
• Enforce our legal rights.
• Meet legal and regulatory requirements.

When personal information is no longer required, we will securely delete, anonymise, or destroy it where practicable.

16. User Rights

Subject to applicable law, users may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information where appropriate.
• Withdraw consent for certain processing activities.
• Opt out of marketing communications.
• Request information regarding data held by Tutor Quests™.

Requests may be submitted using the contact details below.

Tutor Quests™ may require identity verification before processing requests.

17. Third-Party Services and Links

Tutor Quests™ may contain links to third-party websites, products, services, or platforms.

We are not responsible for:

• Third-party privacy practices;
• Third-party content;
• Security practices of external websites.

Users should review the privacy policies of third-party services before providing personal information.

18. Canva and Third-Party Creative Assets

Tutor Quests™ may utilise graphics, design elements, templates, illustrations, fonts, icons, stock photographs, and other creative assets licensed from Canva or other third-party providers.

Where personal information is not involved, such assets are governed by the intellectual property rights and licence terms of their respective owners.

Nothing in this Privacy Policy grants users ownership rights in any Canva-licensed or third-party assets used within Tutor Quests™ materials.

19. Monitoring and Enforcement

To protect the integrity of our services and intellectual property, Tutor Quests™ may monitor platform usage, account activity, downloads, and access patterns.

We may investigate suspected:

• Copyright infringement;
• Account sharing;
• Unauthorised distribution;
• Commercial misuse;
• Security breaches;
• Violations of our Terms and Conditions.

Information collected during such investigations may be used to enforce our legal rights.

20. Changes to This Privacy Policy

Tutor Quests™ may update this Privacy Policy periodically.

Updated versions will be published on our website with a revised effective date.

Continued use of Tutor Quests™ following publication of a revised Privacy Policy constitutes acceptance of the updated policy.

21. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Tutor Quests™
Owned and Operated by You Edu. Ltd
Business Registration Number: 77069584
Hong Kong

Email: support@tutorquests.com
Website: tutorquests.com

22. Data Access and Correction Requests

Under applicable Hong Kong privacy laws, users may request access to and correction of personal data held by Tutor Quests™.

Requests should be submitted in writing using the contact details above.

Tutor Quests™ reserves the right to charge any fee permitted by law for processing data access requests.

© Tutor Quests™ and You Edu. Ltd. All Rights Reserved.